Privacy Policy

Introduction

Being Remembered ("we," "our," or "us") is committed to protecting the privacy of our users and the families they serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memorial presentation creation platform.

We understand that the photographs and memories shared through our platform are deeply personal and sensitive. We treat all uploaded content with the utmost respect and care.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Business name and contact information

Memorial Content

When you or families upload content, we collect:

• Photographs uploaded for memorial presentations
• Audio files (background audio)
• Program information (names, dates, notes)
• Generated video files

Usage Information

We automatically collect certain information when you use our platform:

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

We use the information we collect to:

• Provide and maintain our memorial presentation services
• Process and generate AI-enhanced photos and videos
• Communicate with you about your account and services
• Improve our platform and develop new features
• Ensure the security of our platform
• Comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure cloud infrastructure with access controls
• Security best practices and vulnerability monitoring
• Limited employee access on a need-to-know basis

Photographs and generated videos are stored securely and are only accessible to the platform and authorized users associated with the memorial program.

Data Retention

We retain memorial content (photos, audio, videos) according to your account settings and service agreement. You may request deletion of specific programs or all associated data at any time.

Account information is retained for the duration of your account and for a reasonable period afterward to comply with legal obligations.

Third-Party Services

We use trusted third-party services to operate our platform:

• Cloud hosting providers for secure data storage and processing
• AI service providers for photo restoration and video generation
• Authentication services for secure login
• Analytics services to improve our platform

These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Opt out of certain data processing activities

To exercise these rights, please contact us using the information below.

Children's Privacy

Our platform is intended for use by memorial service professionals and is not directed at children under 13. We do not knowingly collect personal information from children. Photographs of minors may be included in memorial programs as part of family photo collections where allowed by our AI partners.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.